Sometimes while using an office product, i. And out of them, one is PowerPoint cannot play media mp4. This error may cause the media content, i. For the appropriate working of the media files, it is necessary to choose the correct media format suitable for the office version in use. PowerPoint cannot play media is a common error while using PowerPoint slides, and it may also occur due to some faulty functioning of PowerPoint itself.
Here in this article, you will get to know about the potential reasons causing the error, i. Once you get to know about the reason causing an error on your device, the next step is to opt for a suitable solution.
Here is the list of potential solutions for fixing the error, i. Media compatibility with PowerPoint is key to all essentials. Your embedded media will not play in PowerPoint unless it is not in a format supported by the office. So if you are getting an error of PowerPoint cannot play media mp4, then set the media compatibility with the following steps.
Step 1: Launch PowerPoint and the presentation. In the File menu, select the option of Info. Step 2: If the media embedded in the slide is incompatible, the Optimize Media Compatibility dialogue box will appear on the screen. Step 3: By clicking the option, the media file will be processed by scanning. If the problem is at its initials, the compatibility optimizing wizard will fix it. Still, if the problem is not solved, the actual reason will appear in the dialogue wizard. If optimizing media compatibility in PowerPoint is not the solution for your problem, then the next efficient solution is to check the codecs for fixing PowerPoint that cannot play media mp4.
Step 1: Install the multimedia codecs on your device. Installing them will allow the smooth functioning of media files on the device. Step 2: in case of already installed codecs, update them. If still not working appropriately, give them a reinstallation. One of the important factors that may impose the error, i. Using the supported media versions and formats helps to rule out the error. There are several sets of options to choose in the setup process. If you find them confusing, it's reasonable to accept the default settings that are presented to you.
Accept the Normal mode of installation unless you are experienced with media files and want to customize the installation. Accept or adjust the Installation Preferences as you see fit. Then click Next. Accept the Decoding Method under Hardware Acceleration. Under Preferred Language , accept the default, or make changes as you see fit.
After the Audio configuration settings, the dialog box will offer you additional software unrelated to codecs. You can click Decline for this extra offer, and the setup process for the codec pack will then continue. Finally, under Ready to Install , click the Install button. You can see it on the Windows Start menu. But more importantly, its presence on your PC increases the likelihood that a media file in a PowerPoint presentation will play successfully.
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In this situation, you have two choices:. Convert your. The next section, Wrong format? Convert and re-insert your file , walks you through the conversion process. Keep your. Click the Download button near the top of the page to begin the process of installing it.
Having it on your PC will allow you to play an. If your media file is in a supported format, but won't play in PowerPoint, then you can either add a missing codec to your PC described in the procedure below or convert the media file to the recommended format described above in Wrong format? Add audio to your presentation. Add and play a video in a presentation.
I've uninstalled Office , and reinstalled it. No change. I've tried using AVI files. I've used Windows Defender to scan my laptop. While it removed one file I've used the boot version of Defender This thread is locked.
You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Hello Peter,. Open Office PowerPoint application. Click OK. Thank you.
How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to A. User's post on August 15, Hello Parth, This is the sequence of events as I best recall.
I tried an MP3 file embedded in Powerpoint, and that works fine. By this time, I was out of time, and removed the MP4 from Powerpoint all together.
Later on Sunday, I uninstalled Office , rebooted, reinstalled Office I downloaded and applied all maintenance updates for Windows 10 and Office I'm at my wits end.
In reply to PeterTrudgian's post on August 16, Thanks, Peter. Hello Sir all done as you suggest, pp still shows "cannot play media" downloaded latest codec files played previously, what has microsoft done in updates to disable this why screw with something that works?
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