If no confirmation screen displays, continue with the next step. Select one of the following selections, depending on which selection is shown on your screen, and then click Next. Factory Reset - Reset the computer by erasing the entire drive and restoring to the factory setup. Reset the computer by erasing the entire drive and restoring to the factory setup. Read and respond to the screens as they display. If a screen prompts for a disc, insert the next disc. In some cases, you might have to repeatedly insert the same disc several times before the screen allows you to continue.
After system recovery is complete, remove the disc. If the tray does not eject the disc, press the eject button on the PC case to eject the disc. Depending on which model of computer you have, the computer either turns off or restarts. If the computer shuts off, wait 5 seconds and turn on the computer. Do not interrupt the recovery process. The recovery process is complete when the Windows Setup screens appear. Once Windows setup has been completed, turn off the computer, reconnect all devices and cables, and then turn on the computer.
Immediately press the Escape key repeatedly, about once every second, until a Startup or Select Boot Device Menu opens. Use the up or down arrow key to select the name of your USB Storage Device the volume label of the drive.
Then press Enter to continue. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the media inserted.
If this window displays, select the USB flash drive option, and then click Next. Click System Recovery under I need help immediately. On the next screen, select Yes to confirm that you want to restore your computer to its original factory condition, and then click Next to continue.
Click Next. A message displays warning you that all devices should be disconnected from the PC. Be sure all devices, except the recovery flash drive, are disconnected, and then click OK.
Read and respond to the screens as they appear. Depending on the model of your computer, the computer either turns off or restarts.
If the computer turns off, wait 5 seconds, and then turn on the computer. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.
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Only one application program or drive program could be installed at one time. This article was helpful. If not, continue to follow the introductions below. Please read the introduction in detail and choose it. Click Next. The Windows system restore window pops up. Select it after reading the introduction. Begin to restore HP laptop when you click the Next button. When system recovery finished, you can reboot or close Windows. After finish setting system information, the HP laptop would run successfully.
Confirm you have selected the right date and time, and then click Finish. Figure : Confirming the undo. The computer should shut down and turn back on automatically after the undo restore operation completes. The restore operation has been undone. Using System Restore when Windows 7 cannot start normally Use the following steps when Windows does not open normally. Turn off the computer and wait at least 5 seconds with the computer in a full off state.
Turn on the computer and press the F11 key repeatedly as the computer starts. Under I need help immediately , click Microsoft System Restore. Use the steps in the Restoring Windows 7 to a previous point section to use System Restore.
What to do when System Restore fails in Windows 7 Use the following steps if System Restore fails to create a restore point or fails to restore. Step one: Disabling virus scanning protection when System Restore fails in Windows 7 Malware scanning software can have built-in protection systems that prevent other software programs from altering their structure - including System Restore.
When System Restore is unable to use the files of the scanning software, System Restore fails and the following message appears:. To successfully restore your system, temporarily disable virus scanning and the built-in protection. If your computer has Norton Internet Security, you can use the following steps to temporarily disable its built-in protection:. Disconnect from the Internet.
Physically disconnect your network cable or press the disconnect button on your router. In the Internet section, click Settings. Figure : Norton Internet Security main window. Figure : Miscellaneous Settings. The Security Request message displays. Leave the duration at 15 minutes, and then click OK.
Figure : Security Request. If On displays in the Protection column, System Restore is enabled. If Off displays in the Protection column, System Restore is disabled.
If the System Restore did not complete successfully. Turn on the computer and immediately press the F8 key repeatedly until the startup menu displays. At the command prompt, type rstrui.
Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting?
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